Shipping Policy

Order Processing Time

We require 1-7 business days to process orders and shipments to ensure accurate delivery of products to you. Business days are Monday to Friday, excluding public holidays. If you place your order on a weekend or public holiday, we will process your order on the next business day.

  

Shipping Time

Order processing time takes 1-7 business days, orders are not processed and shipped on non-business days.

The lead time required for mailing varies depending on the address of the warehouse.

U.S. warehouse: U.S. to U.S. mainland area, 5-10 business days.

                           U.S. to Canada, 5-10 business days.                       

                           U.S. warehouse only ships to the above-mentioned areas.

 

Poland warehouse: Poland to Poland mainland, 2-4 working days.

                                Poland to the rest of the EU, 3-10 business days.

                                Poland warehouse only ships to EU countries.

 

Spain warehouse: Spain to Spain mainland area, the time limit is 2-4 working days.

                              Spain to other EU countries, the time limit is 5-7 working days.

                              Spain warehouse only ships to EU countries.

                

 China warehouse: China to the United States, the time limit is 7-15 working days.

                               China to Canada area, the time limit is 7-15 working days.

                               China to Mexico, 7-15 business days.

                               China to UK, 7-15 business days.

                               China to France, 7-15 working days.

                               China to Germany, 7-15 working days.

                               China to Poland, 7-15 working days.

                               China to Spain, 7-15 working days.

                               China to Italy, 7-15 working days.

For the above regions, shipping is free for orders. In addition to the above areas, the rest of the products do not include shipping, please contact us for specific postage.

The above delivery time is based on our past experience and is only for reference. If the delivery is delayed due to the logistics company, we will not be liable for any loss.

Therefore, in order to avoid logistics delays, please purchase the machine as earlier as possible, so as not to disrupt your plan

 

About Customs

Goods sent from European warehouses and US warehouses do not need to pay customs duties.

If the goods need to be imported from China and you are troubled by customs duties, we will help you perfectly solve the problem of customs duties and provide you with tariff-free logistics channels, but the delivery time will be longer, please contact support@mokalighting.com for details.

 

 

Shipping Method

We offer free shipping to North America, Asia, most European countries.

Orders cannot be split and must be delivered to a single address.

Choose the express method according to the delivery area, product weight, product size, we usually use DHL, UPS, Fedex.

MOKA SFX currently supports shipping to most overseas countries for orders.

  

 

Tracking Your Package

You will receive an e-mail containing your tracking number as soon as the shipping label is printed. You can track your package to check the delivery status.This tracking information may take up to 12 hours to become available.

 

 

Issues with Tracking Info

We are always happy to help, but unfortunately, we only have access to the same tracking information you have. We ask that you please try to resolve any issue with the local carrier directly. If all else fails, please contact our support team directly for assistance at support@mokalighting.com

 

 

Lost Packages

MOKA SFX will not be responsible for any items damaged or lost during transit.

Any claims should be filed with the respective carrier.

If all else fails, please contact our support team directly for assistance at info@mokalighting.com.